• +233202284242 / +233541262992
  • ejherb92@gmail.com

Delivery

Delivery Timeline and Shipment

How much are the delivery charges?

Products sold directly by Ejherb are purchased from authorized distributors. Some of the devices are covered under a manufacturer warranty.

We also offer a standard 7 day return policy for eligible items in case you need to make a return.

To return any items bought on Ejherb.com, ensure the item is in line with the conditions in the Return Policy. All items have free insurance coverage against theft and damage during transit.

Are all items purchased online covered by warranty?

Products sold directly by Ejherb are purchased from authorized distributors. Some of the devices are covered under a manufacturer warranty.

We also offer a standard 7 day return policy for eligible items in case you need to make a return.

To return any items bought on Ejherb.com, ensure the item is in line with the conditions in the Return Policy.

All items have free insurance coverage against theft and damage during transit.

How will the delivery be done?

We process most of our deliveries through KOS Delivery Courier. As a marketplace, our featured sellers have the option of making deliveries via other reputable couriers or delivering your order to you themselves.

We recommend you pre-pay to Ejherb.com (via EjherbPay, ATM or cash deposit/transfer) for your order in order to take advantage of our Buyer Protection Program.

Read more here process most of our deliveries through Ejherb.com dispatches.

Some deliveries may be processed through reputed couriers (there is no added cost to this).

What is the estimated delivery time?

Standard delivery time is 7 days however, this may vary by location and even product.
Delivery time for products are usually indicated on the product detail page.

Does Ejherb deliver internationally?

Ejherb.com doesn't deliver items internationally.
You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is within Nigeria.

Can my order be delivered the same day I order?

Yes it can. However, this depends on the product ordered and the location for delivery. You can identify such products at checkout.


Ejherb promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.

Tracking my Order
You can track your order in two ways: Clicking on the 'track your order' link given in your order confirmation email, or Entering your order number on this page https://www.Ejherb.com.gh/track/ Do not forget to also check our delivery timeline HERE for better understanding of your upcoming delivery experience. For any other inquiry, contact our Customer Service by clicking on the following LINK and fill the form.

Please Note
In order to grant a higher level of transactions security, opening packages on the spot before payment is not authorized anymore. However, as we are restlessly working on all of our consumers' satisfaction improvement, you have the possibility to return your items in case you find any unexpected issue with them (for example in the unlikely case that it was the wrong item). If there is a problem, please follow our Return Policy and we will support you.

Our package sizes are classified as follows:

  • Small: includes items such as single herbal product
  • Medium: includes cartons of products
  • Large: includes items for retail
  • Small MarketSize: All below 2kg (4.5Ibs) consumer products which are not provided with glass containers
  • Medium MarketSize: All between 4-9kg (5-20Ibs) consumer products which are not provided with glass containers

Standard Shipping
Zone Type Size When ordering 1 item More than 5 items
Greater Accra ✦
✦ Except some
locations considered
as zone 2 locations.
Pick Up
Small GH¢5 GH¢16
Supermaket (Small) GH¢3 Not fixed
Nb items based
Medium GH¢3 GH¢9
Supermaket (Medium) GH¢4 Not fixed
Nb items based
Large GH¢3 GH¢9
Door Delivery
Small GH¢6 GH¢18
Supermaket (Small) GH¢7 Not fixed
Nb items based
Medium GH¢15 GH¢45
Supermaket (Medium) GH¢12 Not fixed
Nb items based
Large GH¢20 GH¢60
Zone 2 Pick Up
Small GH¢6 GH¢18
Supermaket (Small) GH¢5 Not fixed
Nb items based
Medium GH¢7 GH¢21
Supermaket (Medium) GH¢6 Not fixed
Nb items based
Large GH¢8 GH¢24
Door Delivery
Small GH¢11 GH¢33
Supermaket (Small) GH¢10 Not fixed
Nb items based
Medium GH¢18 GH¢54
Supermaket (Medium) GH¢18 Not fixed
Nb items based
Large GH¢35 GH¢105
Zone 3 & 4 Pick Up
Small GH¢3 GH¢9
Supermaket (Small) GH¢9 Not fixed
Nb items based
Medium GH¢5 GH¢15
Supermaket (Medium) GH¢12 Not fixed
Nb items based
Large GH¢5 GH¢15
Door Delivery
Small GH¢25 GH¢75
Supermaket (Small) GH¢16 Not fixed
Nb items based
Medium GH¢55 GH¢165
Supermaket (Medium) GH¢27 Not fixed
Nb items based
Large GH¢70 GH¢210

Ejherb Express
Zone Type Size When ordering 1 item More than 5 items
Greater Accra ✦
✦ Except some
locations considered
as zone 2 locations.
Pick Up
Small GH¢5 GH¢16
Supermaket (Small) GH¢4 GH¢4
Medium GH¢3 GH¢9
Supermaket (Medium) GH¢6 GH¢6
Large GH¢3 GH¢9
Door Delivery
Small GH¢6 GH¢18
Supermaket (Small) GH¢8 GH¢8
Medium GH¢15 GH¢45
Supermaket (Medium) GH¢16 GH¢16
Large GH¢20 GH¢60
Zone 2 Pick Up
Small GH¢6 GH¢18
Supermaket (Small) GH¢7 GH¢7
Medium GH¢7 GH¢21
Supermaket (Medium) GH¢9 GH¢9
Large GH¢8 GH¢24
Door Delivery
Small GH¢11 GH¢33
Supermaket (Small) GH¢12 GH¢12
Medium GH¢18 GH¢54
Supermaket (Medium) GH¢24 GH¢24
Large GH¢35 GH¢105
Zone 3 & 4 Pick Up
Small GH¢3 GH¢9
Supermaket (Small) GH¢13 GH¢13
Medium GH¢5 GH¢15
Supermaket (Medium) GH¢17 GH¢17
Large GH¢5 GH¢15
Door Delivery
Small GH¢25 GH¢75
Supermaket (Small) GH¢20 GH¢20
Medium GH¢55 GH¢165
Supermaket (Medium) GH¢36 GH¢36
Large GH¢70 GH¢210