1. Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in accordance with the returns page on the marketplace, as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory
  2. Refunds in respect of returned products shall be managed in accordance with the refunds page on the marketplace, as may be amended from time to time. Our rules on refunds shall be exercised in our discretion, subject to applicable laws of the territory. We may offer refunds, in our discretion:
    • in respect of the product price;
    • local and/or international shipping fees (as stated on the refunds page); and
    • by way of exchange with other product, wallet refunds, vouchers, mobile money transfer, bank transfers or such other method as we may determine from time to time.
  3. Changes to our returns page or refunds page shall be effective in respect of all purchases made from the date of publication of the change on our website.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@ejherb.com